Shipping policy
At Silque Direct, we deliver internationally and offer FREE SHIPPING on orders over $60. Once your package ships, you will receive a shipment confirmation email with your tracking number.
After your order has been processed and shipped, delivery usually takes [7-12 Business days], depending on your location.
Please ensure your email address and phone number are accurate so you can receive all shipping updates.
SHIPPING TIME & COST
We currently ship to customers worldwide. Delivery timeframes are estimates only and may vary depending on customs, carrier delays, weather conditions, and other unexpected circumstances.
| Country | Delivery Time | Cost (Orders Under $60) |
|---|---|---|
| United States | [7-12 Business days] | $4.99 |
| United Kingdom | [10-15 Business days] | $7.99 |
Please note: P.O. Boxes and military addresses may not be available for delivery.
ORDER PROCESSING TIME
Orders are processed within [1-3 Business days] after payment confirmation. Once your order leaves our warehouse, you will receive your tracking information by email.
TRACKING INFORMATION
After shipment, tracking information may take [24-72 hours] to update. If your tracking number does not show movement immediately, please allow some time for carrier updates.
If you still do not receive tracking updates after several days, please contact us at [hello@silquedirect.com].
WHAT CAN CAUSE DELIVERY DELAYS?
- Incorrect or incomplete shipping addresses.
- Customs processing or inspections.
- Carrier delays or transportation issues.
- Weather conditions or unexpected events.
- Holiday periods and increased shipping volumes.
HOW TO CHANGE MY SHIPPING ADDRESS?
If you need to update your shipping address, please contact us as soon as possible at [hello@silquedirect.com]. We can only make changes before your order has been shipped.
Once an order has been shipped, we are unable to change the delivery address.
MY PACKAGE IS MISSING. CAN YOU HELP?
If your package shows as delivered but you cannot locate it, please check with household members, neighbors, and your local delivery provider first.
If you still cannot locate your package, please contact Silque Direct and our support team will assist you.
INTERNATIONAL SHIPPING
Silque Direct ships internationally. Customers outside the United States may be responsible for customs fees, import duties, or local taxes depending on their country's regulations.