FAQ

Frequently Asked Questions | SILQUE Direct

The Science of SILQUE Direct

What is SILQUE Direct?
SILQUE Direct is where everyday luxury meets effortless hair care. Our scrunchies are crafted from 30-momme Mulberry silk, designed to feel exceptionally soft while helping reduce friction, pulling, and hair breakage. Each scrunchie combines premium materials with timeless design, making every ponytail, bun, or updo a little more luxurious.
What are SILQUE Direct products made from?
Every SILQUE Direct piece is made from 100% 6A-grade mulberry silk, the highest grade of mulberry silk, with a dense 30-momme weave for strength, smoothness, and durability. Each fiber is infused with SILVADUR™ silver-ion technology from LANXESS to help keep the fabric fresher between washes.
Why choose mulberry silk?
Mulberry silk is a natural protein fiber made primarily of silk proteins, similar to the keratin found in human hair. Its naturally smooth, low-friction surface is gentle on your hair, helping reduce pulling, tangling, frizz, and unnecessary breakage.
What is momme?
Momme is a measurement used to describe the weight and density of silk fabric. A higher momme generally means a denser and more substantial silk fabric. SILQUE Direct offers premium 30 momme mulberry silk.

Benefits + Results

Do SILQUE Direct scrunchies help reduce hair breakage?
Our 30-momme Mulberry silk scrunchies are designed to be gentle on your hair. Their smooth surface and soft construction help minimize friction and pulling that can contribute to breakage.
Can silk scrunchies help reduce frizz?
They can. Silk creates less friction against the hair, which may help reduce the rubbing and tugging that can contribute to frizz and flyaways, helping your hair look smoother.
Will a silk scrunchie leave a crease in my hair?
Silk scrunchies are designed to hold your hair gently while creating less pressure and friction than many traditional elastic hair ties. This can help minimize visible creases, especially when worn loosely.

Care + Maintenance

How should I wash my silk?
Hand wash in cold or lukewarm water with a pH-neutral silk detergent. Or, machine wash on a delicate cycle in a mesh bag with like colors. Avoid bleach and fabric softeners. Lay flat or hang to air dry.
Can I machine wash silk?
Yes, using a mesh bag and delicate cycle. Hand washing is recommended for smaller items like sleep masks and scrunchies.
Can I tumble dry silk?
No. High heat can damage silk fibers and dull the luster. Always air dry.
How often should I wash my silk?
Washing frequency depends on the product and how often it is used. For regularly used silk items, gentle cleaning when needed is recommended. Always follow the care instructions for your specific product.

Orders + Shipping

How long does shipping take?
Standard delivery to the United States generally takes approximately 7–12 business days after your order has been processed. Actual delivery times can vary depending on the destination, carrier and circumstances outside our control.
Do you offer free shipping?
Yes. SILQUE Direct offers free standard shipping on qualifying orders over $60.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
What if my order is delayed?
Delivery times can occasionally be affected by carrier delays, customs processing, weather or other circumstances outside our control. If your order appears significantly delayed, please contact us with your order number and tracking information.

Returns + Refunds

What is your return policy?
If there is an issue with your order, please contact SILQUE Direct with your order number and details of the issue. Returns and refunds are handled according to our current Return & Refund Policy.
What if my item arrives damaged?
If your scrunchie arrives damaged or defective, please contact us as soon as possible with your order number and clear photos of the item and packaging. Once we review the issue, we’ll work with you to provide an appropriate resolution, such as a replacement or refund.
Can I change or cancel my order?
IIf you need to change or cancel your order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request, but once an order has entered processing or fulfillment, we may no longer be able to make changes or cancel it.
How can I contact SILQUE Direct?
You can contact SILQUE Direct through our Contact Us page. When contacting us about an order, please include your order number and a brief description of the issue so our team can assist you as quickly as possible.