Refund policy
Return & Refund Policy
At Silque Direct, customer satisfaction is our priority. We want every customer to enjoy their purchase and have a positive experience.
Returns
We accept return requests within 30 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original condition.
- The request must include your order number.
- Additional information or photos may be required to verify the condition of the product.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Refunds
Once your request is reviewed and approved, we will provide a resolution based on the situation.
Depending on the circumstances, we may:
- Issue a full or partial refund.
- Provide a replacement item.
- Offer another suitable solution.
In some cases, customers may not be required to return the item. This decision is made at Silque Direct’s discretion based on factors such as product condition, order details, and return shipping practicality.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos or videos showing the issue
We will review your request and provide an appropriate solution.
Return Shipping
If a return is approved and a return shipment is required, customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Because our products are shipped internationally, return shipping costs may vary depending on location.
Order Cancellation
Orders can be canceled within 24 hours of purchase, provided the order has not been processed or shipped.
Once an order has shipped, cancellation is no longer available.
Hygiene Products
Due to the nature of hair accessories, products that have been worn, used, washed, or altered may not be eligible for return for hygiene reasons.
Contact Us
Silque Direct
Email: [hello@silquedirect.com]
Thank you for choosing Silque Direct.